Sales and customer service

We improve the integration of information and the cooperation between sales and other business functions by integrating traditional sales analysis (volume, price, mix) with models for the analysis of customer purchasing pattern (continuity, reliability...), for the analysis of customer service level (promptness, conformity, pre- and post-sales support...), for the analysis of the perceived quality (customer satisfaction level, returns, complaints...) and for the analysis of credit (analysis of past due receivables, of the payment time, credit insurance).

We develop budgeting and forecasting models that ensure the correspondence of sales with the defined objectives in the company business budget. We develop simulation models of margins to support commercial negotiations, client order and job order management, definition of pricing and discount policies, customer incentive and sales force management (goal setting, incentive criteria management, communication of the results).